|Q: Why should I purchase my wig from you?|
The Top 10 reasons why CreatedHair.com is your best choice:
1) First quality merchandise. We only send out first quality, unused merchandise by the designers represented. We do NOT sell seconds, returned merchandise, used merchandise, or substandard knock-offs. CreatedHair.com has excellent quality control. Every piece is heavily inspected before leaving our warehouse.
2) Fair prices. Our prices are highly competitive for the quality products we offer. Nobody else on the Internet offers the type of service we offer, at such competitive prices.
4) Experience. We do not sell wigs out of our home. We are a reputable retail establishment in business for more than 10 years and we do offer in-house wig consultations by appointment by calling 877-FOR WIGS.
5) Special orders. We will special order any wig in any line we carry. The same low price considerations apply to our special orders as they do to the featured wigs on our web site.
6) Easy Reorders. We keep your wig information on file for easy reorders. You no longer need to keep track of it all. Just contact us for reorders, and we'll take care of the rest! (No more keeping up with wig names or color numbers... we'll keep you organized!) Easy!
7) Accessibility. If you have a problem, you can call us! We are easy to get in touch with and offer personal help and service. Call us, and you can easily access real humans who want to help!
8) Privacy. We respect your privacy and never give out any of your information to anyone for any reason.
9) Expertise. CreatedHair.com has put together an hair loss gold standard Advisory Board to help answer all your questions.
10) Empathy. CreatedHair.com has been created by Amy Gibson, a sufferer herself who has been without hair and an active wig wearer for 25 years. It has been built with Intention and Integrity. She walks in your shoes daily, has endured much of the emotions that accompany hair loss and understands the difference between good and bad product. She doesn't offer anything she wouldn't personally wear or use herself.
Wig Caps - FAQ
Q: What are the most popular wig caps?
There are basically two types of wig cap constructions that are the most popular.
1) The most common is the "Wefted Cap". The vast majority are also known as "Capless" wigs. They are constructed from rows of wefts (fringes) of synthetic fiber or human hair that have been sewn together into the shape of a cap, but do not have an underlying solid cap, per se. The more expensive wefted wigs feature a lace inset at the crown which allows the wearer to part the wig and brush the strands in any direction.
A "thin wefted" wig will usually have the rows of wefts spaced farther apart, which makes the wig lighter and more "breathable." A thin wefted wig will often lack the lace inset at the crown. The downside of this is that sometimes the underlying wefting can be seen when the wig is parted on top. An extreme example of thin wefting is a costume wig which can have wefts spaced very far apart, sometimes to the point that the wearer's own hair will show through.
Although becoming less and less popular, some wefted wigs still feature "Crimp Wefting" or "Perma-Tease" at the crown. This is the "fuzzy" looking hair that sometimes sticks up at the top of a wig. It is designed to make the wig look fuller (which is RARELY necessary unless you like the "big hair" look). This matt of short, frizzy hairs will also tend to hide the underlying cap construction, which is seen by wig manufacturers as a good thing.
In extremely cheap wigs, as well as many costume wigs, there will be a heavy net cap showing when the wig is turned inside out. These are still classified as "wefted" wigs, but are NOT considered "capless" wigs. This netting is considered to be an outdated form of cap construction, and is rarely seen in a fashion wig made within the last ten years.
All wigs will have adjustment straps at the nape (back neck area) to allow the wig to be sized down for a more snug fit. Generally, these straps will have Velcro attachments, but will sometimes feature hooks that fit into tiny adjustment pockets. Either system works well, and both are used on inexpensive as well as expensive wigs.
2) The second most common cap construction is the "Monofilament-Top". This is a wefted wig that features an inset of transparent micro-mesh sewn in at the crown, with the individual strands of synthetic fiber or human hair hand-tied into the mesh. Mono-top wigs are generally more natural-looking, as the hair appears to be growing out of a real scalp, and there is no "crimp wefting" to make the wig look artificially full.
This type of cap was first developed for women who had experienced significant hair loss due to chemotherapy, alopecia, or other medical reasons, as the transparent mesh allowed the bare scalp to show through. You may sometimes see mono-top wigs referred to as "medical wigs" for this reason. However, many women with full heads of hair prefer the mono-top wigs for their superior natural appearance. With a mono-top wig, the hair can be more sharply parted on either side of the head than with a conventional wefted cap wig.
There are two notable variations to the standard mono-top wig: one can be seen in the CreatedHair.com Designs line, which features a double layer of monofilament mesh at the crown. This extra layer protects a bare scalp from irritation caused by the tiny, scratchy knots created by hand-tying the strands into the monofilament material.
The other is the Multi-Directional Monofilament Crown featured in some of the wigs in our CreatedHair.com Shop On-Line catalogue. The hair on this type of wig will part sharply and lay down in multiple directions with greater ease than most of the other brands. This type of cap construction is considered to be the finest in the world, and wigs featuring it will start at over $1,000.
Generally, mono-top wigs are recognized as a higher quality wig product, and are more expensive than standard wefted cap wigs. A slightly less expensive alternative is a wig featuring a Monofilament Part, rather than a full monofilament top. These are wigs that have a thin strip of monofilament mesh sewn in just at the left, right, or center part line. Be aware; In these cases, the location of the part CANNOT be changed.
All mono-top wigs feature "Tape Tabs" on the inside of the cap, usually in 4 or 5 spots. These tabs are made of a shiny plastic material, and allow the wearer to use double-sided tape to secure the wig to the head, if necessary.
For those who wish to add fullness to their hair, a "Honeycomb" or "Pull-Through" wig or hairpiece may be the answer. Honeycomb products feature wefts that have been sewn into a honeycomb design, with very large spaces between the wefts for the wearer to pull her own hair up and through. These pieces are a lot cooler to wear in hot weather than a regular wig or hairpiece. Some women select a honeycomb product in a slightly different shade than their own hair, to give a highlighted or frosted effect when their hair is pulled through and blended in. In most cases, these pieces are held on with pressure-sensitive combs (also known as toupee clips), or small combs.
A variation of the pull-through is the "Hair Integration" These pieces feature horizontal rows of wefts (either human hair or synthetic) and are available in various widths and lengths. The wearer's own hair is pulled through the wefts, adding fullness, length, or both. These attach with the same type of combs as used for wiglets.
Another type of cap is referred to as a "Skin Top" which is basically a wefted cap with an insert of scalp-colored plastic sewn in at the crown. Individual hairs are inserted into this material to give the appearance of hair growing out of a natural scalp.
Some wigs feature a "Skin Part" which is similar to a monofilament part - the plastic material is sewn in just at the part line to give a more natural appearance. Once again, the location of the part CANNOT be changed with this type of cap construction. An important note: the scalp color may not be suitable for all ethnic groups, as it is extremely light.
The "Dermafix" cap is a specialty cap construction available only through Alan Thomas. Dermafix caps feature rows of a special material, mostly used in the medical industry for burn patients. This rubbery type material secures to a bald scalp creating a wonderful suction like effect on the scalp. However, keep in mind, caps that are made with a large amount of rubber will not be as breathable.
A "Wiglet" features a smaller wig cap. Wiglets can be used to cover thinning spots on the head, or to add volume or fullness in general. They come in a variety of cap styles and sizes. There are wefted, monofilament-top, and pull-through wiglets. They are made in dimensions generally ranging from 3" x 4" to 5" x 7" with many more combinations. They usually attach by using pressure-sensitive combs (toupee clips) that are sewn into the top and/or sides of the cap. They can also come with a drawstring attachment.
A "Fall" or "3/4 Cap Wig" is designed to be worn with the wearer's own hair showing at the front hairline and down the temples to the ears. Most falls utilize conventional wefted caps. They are attached using a half-round comb at the front (bangs area) and another at the back (nape area) for an extremely secure fit. Some falls feature a cloth headband (almost always black) which affords a slight separation between the color of the fall, and the color of the wearer's own hair, which can be beneficial when these colors don't match exactly.
Another type of cap construction which is very popular with many of styles on this site is the "Hand-tied". 100% hand-tied wigs are labor-intensive. It takes a worker one full day to completely hand-tie a wig, and after this, the wig still needs to be hand cut and styled. The cap of a 100% hand-tied wig is extremely stretchy, very similar to a nylon stocking. To keep costs down, some manufacturers offer wigs which are hand-tied at the front hairline and/or crown only. There are a few wiglets available in hand-tied versions, as well.
Q: What are the best, most common types of hair being used to make wigs?
Premium Indian ****
Q: Why Are So Many Human Hair Wigs Made of Asian Hair?
At first sight the answer seems very obvious - they are cheaper. And of course that is true. But in fact Eastern European hair is not that much more expensive - the cost necessary to make a good wig is about $30-50 USD per ounce in Poland or Czech Republic. That is not a fortune if you are going to spend a few hundred dollars on a wig. So what is the catch?
The problem is on the supply side. There are over 2 billion people in Asia and only 200 million in Eastern Europe. Most of the people in Eastern Europe have no need to sell their hair for economic reasons. Moreover, I don't have to emphasize how rare it is in rich Western European countries to sell one's hair. That is what makes European hair rare and explains why local wig-makers purchase only the amount necessary for their own production. Outside of Eastern Europe, due to its rarity, the price of the best European hair (so called "raw virgin hair") is skyrocketing.
Hence 99% of human hair wigs are made of Asian hair. This hair is marked by such trade names as "human hair" or "remy hair". If the producer or a sales person does not state directly that the hair is exclusively European, you can be 100% sure that you are dealing with Asian hair.
Asian hair is by nature very dark (black), very straight and thicker than European hair. Subject to a complicated process of a pigmentation removal, the hair loses its natural shine and resilience. Before it finally gets to you it will be dyed several times using synthetic chemical products, which no one would use to dye their own hair. Such a hair has a tendency to show a ting of a dark or red color. This is why it has to be dyed several times and go through a bleaching process. That way any color can be obtained, but hair structure gets damaged during the process. This is especially common with blonde hair. It is not pleasant to the touch anymore and even after as little as twenty weeks it will lose its shine and become dull.
Another issue concerns the manner in which the hair is obtained. It is not planned from the start with the thought of creating wigs. Hair is cut in random hair salons. Part of the hair also comes from ritual ceremonies of cutting of the hair as a sign of entering into adulthood. Such hair in the fervor of the ceremony falls to the floor and is gathered from there and placed in a great pile. In the process the hair is turned against and opposite to each of its strands and not layered in the same direction. Although it may not seem so at first, this does change the fundamental significance in the quality of your wig.
Every strand of hair has a coarse cuticle, which clings to the cuticle of the neighboring hair if they are layered in the opposite direction. In effect hair is twisting and intertwining into a hair clump so difficult to comb out. The only method for solving this problem is to completely remove the natural cuticle, which is then replaced with a silicone one that gives the hair its shine. It is a brutal and destructive process - such a wig will maintain its sheen no longer than for a period of 4 to 12 weeks. After that time hair becomes dull and unattractive.
The best Asian hair comes from India and Pakistan. In reality, it is not much better than hair described above. The advantage is that this hair is less stiff and may have a natural tendency to from slight waves. For that reason, many producers claim that it has the same qualities as European hair, which is not true.
How to care for your wig or hairpiece, how to wear your wig and how to send us a sample of hair to match your color.
For questions relating to ordering, shipping, returns, exchanges or other related matters, please see our individual links at Shop On-Line
Q: Can I buy a color ring to find the color that's right for me?
Yes. Once you've gone through your wig style, length and size selection process, you can order the CreatedHair.com Perfect Fit/Color Package
Q: How do I send a sample of hair?
Cut a piece of the hair to be matched at least .5 inch wide and 1 to 2 inches long. Enough hair must be in the sample to be able to determine its actual color.
To match a wig to your own hair color: Take a plain piece of white paper and have a piece of scotch tape nearby. Your base color is overall predominant hair color. Cut the piece of hair from an area that best represents your overall hair and tape onto the white sheet of paper. These strands should be thick enough to see clearly. 1/8" wide is terrific if you can get this much. This area is usually in the upper layers or outer ends of your hair. You would NOT find your best overall color match, for example, at the hairline on your neck (nape). This area is usually darker in color than your overall hair color. If you have a highlight color - cut it and place it separately on the white paper marked highlight color.
On the bottom of this paper you must include your name, address, phone number and e-mail address. Also, please let us know which wig or hairpiece you are considering.
Send your swatch and information to:
Attention: Color Swatch
10390 Wilshire Blvd.
Los Angeles, CA 90024
Q: How often do I clean my wig or hairpiece?
If worn daily for 10 to 12 hour a day, we would suggest you wash it once every 10 to 14 days. But, there are factors that could change this, depending on the individual wearer, the type of styling products used or the environment in which the wig or hairpiece is worn. You, personally, will be the judge of when it needs to be cleaned.
Q: How do I clean my human hair wigs and hairpieces? Wig Maintenance
We recommend that you use Ces Cheveux Organic Shampoo, Essence of Kiwi and Conditioning Shampoo which is exclusively made for human hair wigs & human hair hairpieces.
Place your piece on a wig head (Styrofoam is best but canvas is fine) and use small T-Pins to securely attach my piece to the head. I have found this to be successful in reducing the amount of inversion (hair coming back into the base of the cap). Or you can hold the piece in the front the front of the hair line and continue with the following:
Fill a basin or bowl with warm water and add about tablespoon worth of shampoo to the water. Mix into the water and immerse the piece. Keep hair flowing one direction - do not twirl the piece in water - as you dip and drag the piece through the shampoo. Rinse shampoo by running the faucet over the hair in one direction (or turn wig inside out and rinse hair in one direction). You can also fill a basin with cool water and dip and drag the piece through until water is clear.
To condition, either apply a small amount directly to the hair (avoiding the base) or emulsify a small amount in warm water, and immerse hair (trying to avoid getting conditioner on the base as it tends to loosen knotting). Leave in for a few minutes and rinse using the same technique employed for rinsing out the shampoo
Remove excess water by blotting with towel. Spray on Ces Cheveux Fusion Plus throughout hairpiece or wig, do not over saturate.
DO NOT RINSE OUT!
Proceed to comb through hair, starting at the ends and work your way up to the base
You can set it under a hot dryer until dry, or let it naturally air dry overnight.
Optional Ces Cheveux Wet Phase
Amy's Presence Control Spray can be used for finishing.
Ces Cheveux Fritz Spritz / Stick Up Spray
A little of the Thermal Protector Ces Cheveux Fusion Plus which you should always use when applying heat products to human hair
Optional Professional Hair Cleaner Ces Cheveux Professional Cleaner which will clean the hair while depositing conditioners and simultaneously de-odorizes the hair.
Drying the Piece - Place wet item on either a friction free towel or an absorbent towel and blot gently on a hard surface. Do not rub the wet hair. Avoid brushing the wet piece, but rather allow to air dry by placing over a wig stand, Styrofoam head, or on a wire head form so it dries in its natural round head shape. (Air can pass through a wire form. Air cannot pass through a Styrofoam head form.)
Here's a quirky one that I use on the road; double fold a wash cloth so it's thick by lays flat and place pc. on the top of bottle.
Avoid using a heat blow dryer on any synthetic fiber as heat can damage the fiber. Use a blow dryer on cool with caution. Steam curlers can be used on both synthetic and human hair successfully. To purchase: Caruso Steam Curlers
We recommended a special Synthetic Fiber Hair Conditioner Ces Cheveux FDH Pack. It conveniently sprays onto your wig or hairpiece. This conditioner should be used lightly after each washing as well (for longer hairpieces, use each time your hairpiece is worn). Conditioner build up is good and provides a longer life for synthetic hair, eliminates static electricity (which can also damage fiber) and makes fibers look healthy
Q: Can I use hairspray on my wig or hairpiece?
For those who like using a holding spray, we provide Synthetic Fiber Hairspray that also be used on human hair. It not only holds hair in place beautifully, but washes out completely and is water soluble. Holding sprays that are not water soluble should never be used! Ces Cheveux Aero-Tec Lite
Q: Are there any other styling products available for synthetic or human hair synthetic blend wigs & hairpieces?
Ces Cheveus Moisture Balance spray is a product that helps maintain a natural healthy sheen to synthetic hair fiber. As a hairpiece or wig gets used and is washed a number of times, it may start to lose its original sheen. helps restore that sheen! Ces Cheveus RNA Reconstructor adds ultra protection, texture and body, for fuller feeling wigs and hairpieces. This is a great styling product for all synthetic fiber styles.
Q: What type of styling tools can I use on my wigs and hairpieces?
Depending on the type of hairpiece or wig you own, it is advisable to lightly pick or brush the ends to soften the appearance each time you wear it. On long pieces, always start from the ends.
Brushes that have single teeth from the base and have bristles that can flex or bend as they pass through the hair; this will lessen any possible damage.
Hair picks are also excellent for light touch-ups because they pass through the fiber with minimum resistance or pulling.
Combs with bigger spaces rather than close-together teeth. Clips and Combs
Q: How do I put on and wear my wig?
Remove the protective hair net from your wig. Give the wig a good shake to allow air to fluff through the hair fibers.
If your hair is short, brush it back from your face and behind your ears. If your hair is long, distribute and pin your hair up evenly, so as not to have a "bump" anywhere. Many people use a wig cap, and it's very convenient. An easy way is to wrap your hair side to side - taking a section of hair in a criss-cross direction and pinning it on the opposite side. The main intention is make your hair as flat as possible.
Hold your wig at the sides with the woven label in the back. Place it at the middle of your forehead (for leverage) and slide it on from front to back. The top front of the wig's cap should rest approximately 1/4" behind your natural hairline. If the wig is too forward at the front hairline, it will look hat-like and unnatural.
If you are without hair then the pc. should be adhered to where your frontal hair line naturally falls. The front of the piece (the bang) should have baby hair cut into it in the 1st line of hair to add a natural look. They should be very slight and airy, just enough to cover up the lining of the front of the wig or frontal lace. The ear tabs on each side of your head should be evenly placed in front of your ears. Never place the wig over your ears.
Tuck in any stray hairs at the front, sides and nape.
Q: How do I store my wig?
The best way to store your wig is on a Wire Wig Stand or Foam Styrofoam wig head. This will keep your wig fresher and maintain its style between wearings. Keep your wig in a clean place, away from dust, sources of high heat and excessive humidity. Never enclose in a box or plastic bag (except while traveling).
Q: What about cutting, re-setting and coloring my wig or hairpiece?
We recommended that any cutting, coloring or rinsing, as well as permanently re-curling of your wig or hairpiece, should be done by us or another trained professional.
Q: Can the wig be made bigger or smaller to better fit my head?
Yes, all wigs can be adjusted to fit your needs, by tightening or loosening the Velcro tabs located in the back of the wig.
Q: How do I take my correct head measurements?
Most people wear "average". However, if you aren't sure of your size, see our Fitting Sheet
Q: How does your Professional Styling Service work and what is the cost?
If you feel you need alterations for example, making your wig cap a smaller size or stretching the wig cap for an extra large fit, please e-mail us your measurements at HairIQ@CreatedHair.com and we will give you a price for this additional service.
Q: Will my wig frizz?
Frizzing is usually caused by excessive steam; for example, opening the oven, the dishwasher, the clothes dryer and any other heat source, such as the blow dryer and curling iron. Frizzing also occurs by friction, such as long hair wigs rubbing against the back of the chair. Depending on the condition of the wig, Ces Cheveux FDH Pack should be able to help this as well.
Q: What does a Monofilament Wig mean? Glossary
A wig cap style, offering the most realistic scalp appearance and hair "movement" possible!
The hand-tied top, combined with a double mono-filament, creates extra comfort as well as quality and naturalness.
Tape tabs are at the front hair-line, and side ear tabs. This extra security allows easier styling while wearing, and provides the most freedom for an active lifestyle.
Q: Can you use a hair straightener on a synthetic hair wig?
It is not suggested to use hot straightening iron on synthetic hair as it will burn the hair. Additionally, when using a blow dryer it should be on cool or if you use heat hold the piece 12" from hair.
Synthetic wigs are very easy to care for, compared to human hair wigs. The most important thing is to use products that have been specially formulated for use on synthetic fiber wigs and hair add-ons. Even the most mild and gentle products intended for human hair will eventually dull the fibers of a synthetic wig. Hairspray for human hair is especially damaging to a synthetic wig, and it can actually deteriorate the fibers. See: Wig Maintenance
Most any "name brand" synthetic wig care products should be fine for your synthetic wig. The products CreatedHair.com offers have proven to work wonderfully on synthetic pieces. Ces Chevaux Organic Shampoo is a gentle shampoo formulated for daily use. Jojoba oil maintains the proper moisture balance for clean, healthier hair and scalp.
Q: What kind of brush or comb should I use on my pieces?
It is also important to use combs and brushes that are designed for use on synthetic wigs, or if using a regular hairbrush or comb, be sure it has the rubber "tips" at the end of each brush bristle or tooth of the comb. This will prevent the fibers from splitting, and keep the wig from looking fuzzy and dull before its time. Yes, even wigs do get split ends!
A full wig or 3/4 cap fall generally needs to be washed only about once every ten to 12 times it is worn. The reason most wigs need cleansing is to rinse the accumulated scalp oils from the cap, rather than to wash the actual fibers. However, if you use a lot of mousse, gel or spray on your wig, it will likely need to be washed more often.
We suggest using our Professional Cleaner to remove residue off the hair. It will recondition the hair simultaneously and leave it soft and supple. Remember, each time the wig is washed, it shortens its lifespan, so the idea is to use as few styling products as possible so that it won't need to be washed as often. Also, wearing a wig cap underneath your wig will help to absorb the scalp oils. We offer several types of these on our site.
If you'd like to put a bit of curl back into your wig, read on. While re-curling a wig is possible, it can be very time-consuming if it is a very curly style. The best curlers to use are soft sponge rollers, or Caruso Steam Curlers and choosing the size will, of course depend upon the tightness of the curl that is desired.
Q: What does being processed mean?
Your order will post in your online account as "Being Processed" until it has shipped. Your product is either being shipped from the manufacturer to CreatedHair.com, or is shipped from CreatedHair.com. Your order may post as "Being Processed" for several days or more depending on stock and manufacturer availability.
Please do not be alarmed by the "Being Processed" notation, as it means we are putting your order through. You may access your account information status only if you have ordered online, not if you have ordered by phone, fax, or mail. All orders are processed in batches or groups. This system has been successful since we have been doing business online in 2005.
If you have ordered Standard Shipping we make our best effort to deliver your product within 7 to 12 business days from the date of ordering. If you ordered Express Shipping we make our best effort to deliver your product within 4 to 7 business days. This does not include weekends or holidays. Please check your calendar.
If you have ordered Overnight Shipping or 2-Day Shipping, the order deadline for same-day shipping is 10:00 a.m. Pacific Time. Otherwise your order will be processed the following business day.
Q: What are the different types of wig attachments?
There are several different types of wig attachments:
Tape: Double-sided adhesive strips or roll. Comfortable and very secure. Allows daily removal of system.
Semi-liquid wig adhesive: Is similar to tape. Used to create a stronger bond. Can be worn from 3 to 5 days.
Clips: Attached to the underside of the wig or hair unit. Grips the strong, growing perimeter hair. Daily wear or longer, depending on your preference.
Liquid Adhesive: Stronger than tape. Lasts up to 5 days without removal. Remove with solvent or 99% alcohol, which can be purchased at your local pharmacy.
Extended Wear Bonding: Creates a firm attachment to the hair track with a medically approved "super glue" type product. Must be applied by a specialist trained in this procedure or results can be disastrous. Lasts 3 to 6 weeks.
Weave: A single tiny cornrow braid around the perimeter of the bald area. Acts as an anchor so that unit may be sewn in place.
Q: My hair is weak and not strong and I find that clips do not hold the hairpiece in place securely. My hair is thin on the crown and I use a hairpiece to cover it up. What method would be best for securing the hair piece?
There are a few options for you. You can use small bobby pins to secure the piece to your naturally growing hair, wear an integration hairpiece where you pull you own hair thru the large open wefts on the base and secure it with toupee clips, or you can wear a wig that is made with a product called Dermafix. Dermafix is a medical grade material that will adhere to your head without pulling on your hair.
Q. What is a Cranial Prosthesis?
A Cranial Hair Prosthesis is medical insurance jargon for a hair system for those suffering from hair loss due to medical conditions. Prostheses contain a combination of fabrics and compounds that are used to re-create natural hair growth patterns and the look of the scalp. All materials in the prosthesis are designed to provide maximum comfort.
Cranial hair prostheses are different from budget or department store wigs in quality, performance, and service. Prostheses are made of specialized material - sensitive to the needs of the individual. The fit is adjustable to each person's size and also custom cut and styled. A department store wig (budget wig) has a set style - what you see is what you get. Service plays an important role when selecting a hair prosthesis.
When looking for hair loss options, you need to decide what will best fit your needs - wigs, hats or turbans, integration hair pieces, hair replacements or a custom wig.
Q: How do I choose a color?
When browsing our online catalog you can select a color from our Color Chart on the product page. Due to variations in web browsers, computer operating systems, and computer hardware, the image that is shown may not be an exact representation of the color of the product. If you are trying achieve an exact color match, upon ordering we recommend purchasing the CreatedHair.com Perfect Fit/Color Package.
Return the color ring within 7 days from the invoice date and the cost of the color ring, excluding shipping and handling, will be applied towards your purchase or you can return it and we'll refund your money excluding the cost of shipping and handling.
Q: How do I know what size to order?
You can view our Measurement page and download our Fitting Sheet to see what size your cap you will fit into.
Head size has very little to do with the overall size of a person. It is best not to make any assumptions about fit and to take measurements. To measure your head, find a flexible seamstress measuring tape. Start at your forehead, just above your eyebrows; proceed toward one side of your head, following the hairline. When you reach the ear area, take the tape behind the ears. Follow the tape all the way around the head, meeting up at your forehead in the front. When you have that measurement, this is your head circumference.
Most of our wigs are available in an "average" size cap, but have adjustable straps inside to tighten or loosen the wig. CH.com wigs are available in several sizes, You can order the CreatedHair.com Color/Fit Pkg. How To Order which will include XXS, XS, SM, MED, and LARGE caps for you to try. If there is a wig that you like and need it in a different size, please Contact Us
Q: Can I return or exchange my wig?
CreatedHair.com 7-DAY RETURN POLICY:
If at any time within 7 days of receiving an order, the buyer is not satisfied with the purchase, it may be returned for an exchange or store credit with the following exceptions and stipulations:
CUSTOMIZED WIGS and CUSTOMIZED WIGS may NOT be returned. (See below for details.)
Hair Care and Wig Care products may not be returned.
ALL RETURNED ITEMS MUST be in the original factory condition. Any wigs that have been cut, dyed or altered, in any way, may NOT be exchanged. The CreatedHair.com label must still be attached. (Wigs may only be tried on briefly but may not be worn for an extended period.) Wigs that have been worn and show any signs of wear may NOT be exchanged. Any wigs that have been stained, soiled, ripped, placed near heat or used with heat may NOT be exchanged. Items exposed to odors such as cigarette smoke or perfume may NOT be exchanged.
Any sign of wear or damage will invalidate the 7-day exchange option and may NOT be returned for exchange. These conditions apply equally to all wigs whether human hair or synthetic and all hats and scarves.
ALL RETURNED ITEMS MUST include the CreatedHair.com Return Merchandise Authorization Form with the item being returned to be eligible for exchange. Contact CreatedHair.com for this form.
Also included must be any original tags and copies of your invoice or packing slip. It is NOT NECESSARY to call us before shipping (at your expense) the return for exchange item when you include the form and it is shipped within 7-days.
ALL RETURNED ITEMS MUST be postmarked within 7 days of the delivery date.That means that from the date the item was delivered you have 7-days to bring the item to be returned to the post office or other commercial shipping company.
Items returned within these timeframes will be subject to the following:
Items returned within 1-7 days: may be returned for exchange or store credit and may be subject to a Restocking Fee of not more than $45.
Items returned after 7 days: Are considered Late Returns and will NOT be eligible for exchanges or store credit. We cannot mail back Late Returns but will give the item to charity or sell the item and give the proceeds to charity.
We can accommodate ONE exchange per item, as long as eligibility requirements are met. If you return any of the items purchased as part of a discount or special offer, your refund will be adjusted accordingly. An item that is given free with your purchase is not free without your purchase and will be deducted from your refund if it is not returned.
Beauty or health products other than wigs MUST be returned unopened and in its original condition and packaging and are subject to restocking fees.
For beauty and health products, we refund ONLY the purchase price of the returned item (less any restocking fees); WE DO NOT REFUND SHIPPING CHARGES. You are responsible to pay the cost of any return shipping. Please insure your return package and retain the receipt. Allow 14 days for us to receive and process your return.Send all Return Packages with the CreatedHair.com Return Form to:
10390 Wilshire Blvd
Los Angeles, CA 90024 USA
Once we receive the item in its original condition we will process your return. We may contact you to inquire about the reasons for the return, your preferences and to suggest alternative options. Refunds may be given by the original payment method or mailed as a refund check. Please allow up to two billing cycles for your credit to appear on your monthly bankcard statement.
Q: What is the difference between synthetic hair and human hair?
Synthetic: easy to maintain (wash-and-wear), less expensive than human hair, easy to style, pre-styled.
Human hair: more versatility, longer durability, custom styling and coloring available. You may use curling irons, steam rollers, hot rollers and blow dryers to change or enhance the style.
Q: Is human hair better than synthetic?
Not necessarily...choosing between a human hair wig and a synthetic wig is more of personal preference. For example, a person looking for a wig that is easy to maintain and less expensive would choose a synthetic wig...a person looking for a wig they plan on wearing everyday and that they can curl themselves would choose a human hair wig.
Keep in mind that just because human hair wigs cost more it does not mean they are the "better" wig to buy. Many times a high quality synthetic wig looks more realistic than a low quality human hair wig.
Q: Can I have a wig made from my own hair?
Yes. We make custom wigs using our client's own hair, however, the hair must be in good condition, never processed or dyed or it will break during the implanting of the hair into the wig base. Many times additional hair must be integrated to add thickness (normally it takes several heads of hair to make one wig). For more information on custom wigs, please contact us at: 877-FOR WIGS (367-9447)
Q: How do I keep the wig on my head?
Our wigs have adjustable straps on the inside that may be tightened to hold the wig securely to your head. You may also purchase CreatedHair.com Wig Clips and Combs available at: Clips and Combs that may be sewn into the inside of the wig for additional security. These combs clip to your hair...they attach to very thin/fine hair and even short hair!
If you do not have hair, you can request to have "tape tabs" put into the wig for an additional cost. If you are using tape tabs you must purchase the two-sided transparent wig tape available at: Adhesives
Q: Why are some wigs more expensive than others?
Like most items you purchase, price is a reflection of quality. The higher the quality...the higher the price. There are many different types of materials than can be used to make wigs, including various types of synthetic fibers and human hair. For example, some synthetic fiber is softer and silkier than other types, therefore, making the wig more expensive. Some materials used inside the wigs are lighter weight and more durable, therefore, increasing costs.
Q: I need a wig. Where should I start and what steps do I take?
Step 1: Measure your head. When you have determined what size cap you need, you can browse for wigs in the correct category.
Step 2: Select your style. Browse through our Shop On-Line catalog and determine which styles best fit your needs. Make sure that you are browsing through the appropriate size categories. In this step, try to ignore the colors the wigs are pictured in and look at the style only. Most wig styles are available in at least 20 different color choices. Each wig will have its own selection of colors. You cannot choose the color until you have completed step 2.
Step 3: Select your color. The last step (and often the most difficult) is choosing your color Color Chart